Fabric Mask Sizing Guide & FAQs
FAQS - Fabric Mask (with filter slot)
Q: Are your masks ready to ship?
A: Some of our masks are ready to ship while some are on pre-orders. Please check the individual listings for more details.
Q: What is the lead processing time for your masks?
A: Ready stocks will be processed in 2 to 3 working days for shipment. Pre-order takes 1.5 weeks from when orders are placed. Once order has been picked up by our courier partner, it ships the next working day to your doorstep.
Q: How do I choose the sizes?
A: We strongly recommend you take accurate measurements 1) Nose tip to Chin, 2) Across Cheekbone to cheekbone and 3) Nose bridge to under chin, to find out which size fits better. Please refer to our size and measurement chart above.
Q: Are your masks adjustable?
A: Our mask comes with adjustable elastics ear bands – left untie for you to adjust to your desired length.
Q: My mask doesn’t fit well. Can I do an exchange/refund?
A: Due to sanitary reasons, we are unable to provide any exchanges or refunds.
Q: Do you ship your masks outside of Singapore?
A: Yes, we do ship internationally. Please contact us here or via our social media Instagram/Facebook for assistance in placing your orders.
Q: What material is your mask made of?
A: Our masks are made with a total 3 layers of (tight weave) quilting cotton. Printed front layer, inner layer and a pocket slot for inserting filter.
Q: Are filters included? Do you sell filters?
A: Filters are not included and we do not sell filters.