FAQ & Size Guide - Fabric Masks
FAQS - Fabric Mask (with filter slot)
Q: Are your masks ready to ship?
A: Our masks are ready to ship within 3 to 5 working days after successful order placed and payment.
Q: What is the lead processing time for your masks?
A: All mask orders will be processed in 3 to 5 working days for shipment. Once order has been picked up by our courier partner, it ships the next 1 - 2 working days to your doorstep.
Q: How do I choose the sizes?
A: We strongly recommend you take accurate measurements 1) Nose tip to Chin, 2) Across Cheekbone to cheekbone and 3) Nose bridge to under chin, to find out which size fits better. Please refer to our size and measurement chart at the top of this page.
Q: Are your masks adjustable?
A: Our mask comes with a pair of soft rubber adjusters attached on the ear loops, allows you to shorten the ear loops for a more comfortable fit.
Q: My mask doesn’t fit well. Can I do an exchange/refund?
A: Due to sanitary reasons, we are unable to provide any exchanges or refunds. All sales are final. We strongly encourage you to refer to our measurement guide and take some facial measurements for a better fit.
Q: Do you ship your masks outside of Singapore?
A: Yes, we do ship outside of Singapore. For shipping addresses outside of Singapore, international shipping charges are calculated at checkout, before payment. For bulk orders, please contact us here or via our social media (Instagram/Facebook) for assistance before placing your orders.
Q: What material is your mask made of?
A: Our masks are made with a total 3 layers of (tight weave) quilting cotton. Printed front layer, inner layer and a pocket slot for inserting filter.
Q: Are filters included? Do you sell filters?
A: Filters are not included and we do not sell filters.