Shipping & Delivery

 

We appreciate your understanding that all orders placed with Gentlelove would have a minimum lead production time unless stated otherwise. Please refer to individual product listing for more details.

Orders will be processed within 1 to 2 working days after successful payment. Packages are generally dispatched within 1 to 3 working days after order is ready. You will receive an email notification when order has been shipped out. (Working days excludes Saturday, Sunday and Public Holidays). 

 

If you have chosen ATM bank transfers/I-Banking/DBS PayLah!/PayNow:

  • After you have checked out your items, please proceed with payment within 24 hours to our bank account/mobile number. Payment details will be shown after you have confirmed your order.

  • After you have made the transfer, please update us with your transaction details via either emailing to payment@gentlelovesg.com or mobile number (for mobile bank transfers).

  • You will then receive an email notification of your successful payment after payment has been verified by us.

  • We will proceed with processing your order in 1 to 2 working days. Please note that your orders will only be processed upon successful payment. 

If you have chosen Credit Card (Visa, Mastercard or AMEX) payment:

  • After you have checked out your items,  please proceed with your online credit card payment (via Stripe).

  • You will receive an email notification of your successful payment.

  • We will proceed with processing your order in 1 to 2 working days.

 

Within Singapore

1) Via Singpost (FREE Local Normal Mail for orders above $30 & Courier Delivery above $100)
Shipping Option Charges Estimated Delivery Time Delivery to Doorstep  Tracking
Normal Mail  $0.60 to $3.35 3 to 5 working days No  No tracking details
Courier Delivery  $4 Up to 2 working days Yes Yes

*Gentlelove will not be liable for any lost normal mail. We strongly recommend our customers to opt for Courier Delivery (with tracking).

2) Self collection at pop-up booth (Strictly by appointment only). Click here for latest pop-up event details

 

 

International Shipping

1) We ship internationally. Please email us at info@gentlelovesg.com to find out more.

 

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